Signing up is easy & quick. Simply take a photo of your valid ID. Fill out
the customer registration form and attach your photo.
1) Take a clear photo of your Driver License or Government issued ID,
showing all four corners of the document in frame.
**Covering information will require additional verification by telephone and may delay prompt delivery.
Have any questions or concerns?
Want to schedule and in person consultation?
We’re always ready to help!
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Flame & Leaf Return Policy for Medical Marijuana Products:
There is no return or exchange for marijuana flowers, marijuana concentrates or
marijuana edibles both medical and recreational.
Exception to Marijuana Return Policy: We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 888-642-0420 or email email@example.com with details of the product and the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Can you deliver to my Hotel/AirBnb?
Yes. We are happy to serve you at your hotel or AirBnb. However, for security reasons, the delivery to hotels must take place in the hotel lobby.
Can you deliver outside of California?
No. California law does not allow delivery beyond the state border line. However, we look forward to expanding into other states in the near future.
What is your returns policy?
There is no return or exchange for marijuana flowers, marijuana concentrates or marijuana edibles both medical and recreational. Exceptions are noted in the return policy section.
How do I track my order?
Tracking your order is easy. As soon as your order is assigned to a delivery driver you will receive a text notification with ETA and link to a tracking map.
How can I contact your couriers?
Should any issues arise prior to your delivery, please call our Customer Service department 888-642-0420.
What are your delivery options?
You can order on demand or schedule a delivery. Our drivers are happy to come to your door or make arrangements to meet at the delivery vehicle. Either way, the driver must check your ID to verify the sale.